Senior Partner Account Manager - GSI & Tech Alliances

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

We are looking for a Senior Partner Account Manager - GSI & Tech Alliances (AWS, Salesforce, ServiceNow) to grow Genesys business in DACH region. The role requires up to 30-50% travel (partner sites, joint customer meetings, events). While the role is initially opened as hybrid in Frankfurt, there is flexibility for the position to be based anywhere in Germany.

Mission:

Own and grow the Genesys business with Global System Integrators (GSIs) and the technology ecosystems of AWS, Salesforce, and ServiceNow across the region. Build deep, multi-level alignment (sales, pre-sales, delivery, executive) and drive awareness, enablement, pipeline, and bookings.

What you'll do:

• Partner strategy & planning: Build and execute a joint business plan per partner (coverage model, targets, prioritized industries/use cases, enablement plan, and marketing calendar). Map stakeholders (sales, pre-sales, practices, COEs, executive sponsors) and maintain multithreaded relationships.
• Awareness & enablement: Run playbooks and enablement paths (discovery, demo, competitive, deal registration, services packaging) for partner sales/SE/delivery teams. Orchestrate joint solution narratives: Genesys Cloud + (AWS / Salesforce / ServiceNow).
• Go-to-market & pipeline creation: Launch vertical campaigns and ABM motions with partners (events, webinars, executive roundtables). Drive co-sell motions (deal registration, opportunity mapping, account triads with partner sellers and Genesys AEs).
• Opportunity execution: Progress joint deals through a recognized sales methodology (MEDDICC); clear blockers; coordinate resources (SEs, PS, legal). Ensure services readiness (scoping, delivery models with GSIs, success plans).
• Governance: Run QBRs and monthly pipeline reviews with each partner. Track/report KPIs; manage MDF/co-marketing budgets; ensure brand and compliance standards.

What success looks like (KPIs/OKRs):

• Pipeline generation: sourced + co-sell pipeline vs target (primary).
• Year-over-year growth in influenced and sourced bookings.
• Partner productivity: #enabled sellers/SEs/certifications, #joint use cases launched, #registered opportunities, win rate.
• Executive alignment: cadence achieved (QBRs, EBCs), partner satisfaction (qualitative).

Qualifications:

• 7-10+ years in alliances/partner sales with GSIs and/or alliance partners (AWS, Salesforce, ServiceNow).
• Proven co-sell and ecosystem GTM experience in SaaS, preferably CX/Contact Center, AI, or Enterprise Applications.
• Strong sales discipline (forecast, deal hygiene), executive presence, and program management across multiple stakeholders.
• Fluent in German and English.

Core competencies:

• Enterprise SaaS sales, co-sell mechanics, pipeline creation.
• Value selling & competitive positioning.
• Executive communication and stakeholder management.
• Programmatic enablement & campaign execution.
• Working knowledge of cloud architectures; data & AI governance helpful.

30/60/90-day plan (expectations):

• 30 days: Partner mapping, current pipeline review, agree joint targets; publish three partner one-pagers for the region.
• 60 days: Complete enablement waves (sales + SE), launch 1-2 joint campaigns, land ≥5 deal registrations.
• 90 days: Run first QBRs, show ≥3 qualified co-sell opportunities per partner, submit first bookings.

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Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.