Erstellt am 22. Juni 2026
Supervisory Customer Experience Associate
AAFES
Stuttgart, Baden-Württemberg 70173, Germany
Vollzeit
Gehalt: 17,25 $ Stündlich
Reference: 104276731
Job Description
Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.
Additional Qualifications/Requirements
THIS A REGULAR FULL TIME, SUPERVISOR-CUSTOMER EXPERIENCE ASSOCIATE POSITION FOR THE POWERZONE DEPARTMENT AT THE PANZER MAIN EXCHANGE.
THIS POSTING IS NOT FOR APPLICANTS WHO CURRENTLY ATTENDING HIGH SCHOOL.
APPLICANTS MUST BE 18 YEARS OF AGE OR OLDER.
APPLICANTS MUST BE AVAILABLE TO WORK FLEXIBLE SCHEDULE MONDAY THROUGH SUNDAY AND HOLIDAYS DURING OPERATING HOURS.
APPLICANTS MUST HAVE AT LEAST 6 MONTHS POWERZONE/ELECTRONIC EXPERIENCE.
ONLY QUALIFIED CANDIDATES WILL BE CONDSIDERED FOR THE POSITION.
APPLICANTS MUST BE IN THE LOCAL COMMUTING AREA.
MILITARY SPOUSE PREFERENCE WILL BE HONORED FOR THIS POSITION.
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.
Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. #WhereHeroesWork
Who We Are
The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.
Additional Qualifications/Requirements
THIS A REGULAR FULL TIME, SUPERVISOR-CUSTOMER EXPERIENCE ASSOCIATE POSITION FOR THE POWERZONE DEPARTMENT AT THE PANZER MAIN EXCHANGE.
THIS POSTING IS NOT FOR APPLICANTS WHO CURRENTLY ATTENDING HIGH SCHOOL.
APPLICANTS MUST BE 18 YEARS OF AGE OR OLDER.
APPLICANTS MUST BE AVAILABLE TO WORK FLEXIBLE SCHEDULE MONDAY THROUGH SUNDAY AND HOLIDAYS DURING OPERATING HOURS.
APPLICANTS MUST HAVE AT LEAST 6 MONTHS POWERZONE/ELECTRONIC EXPERIENCE.
ONLY QUALIFIED CANDIDATES WILL BE CONDSIDERED FOR THE POSITION.
APPLICANTS MUST BE IN THE LOCAL COMMUTING AREA.
MILITARY SPOUSE PREFERENCE WILL BE HONORED FOR THIS POSITION.
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.
Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. #WhereHeroesWork
Who We Are
The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
