Account Manager (German Speaker - Offering Relocation Support to London)
** This is a hybrid role based in our London office, and we are pleased to offer relocation support for candidates who require assistance moving to the area.**
About the Account Management Team
The Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA. The team is focused on retaining and growing this book of business, through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities.
The AM team has developed a strong community of practice in collaboration with the Customer Success team EMEA and globally. The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual success
About the Role
As an Account Manager, you will partner closely with Mixpanel's customers across DACH, ultimately driving long-term customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our product's capabilities and are able to continuously uncover areas of value for our customers.
Responsibilities
- Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
- Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M
- Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets
- Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
- Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel
- Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy.
- Keep customers informed of new product releases, relevant betas, and upcoming features
- Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel's Engineering and Product organizations
- Collaborate cross-functionally with key partners such as, Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal.
- Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.
We're Looking For Someone Who Has
- 3+ years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager.
- Experience managing a book of business in the $1M-$2.5M range.
- Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise.
- Effective communicator and collaborator - you have strong interpersonal skills and are an excellent team player.
- Adaptability - you understand that change is constant, and you embrace it.
- Agility and resilience - you move quickly and encourage continued improvement.
- Strong work ethic, desire to learn, and a drive to excel.
- Fluent in German
Bonus Points For
- Experience managing relationships with high growth tech companies.
- Experience with Mixpanel or other analytics tools.
- Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).
#LI-Hybrid
