Erstellt am 24. Juni 2026

CRM Governance Manager - Service (m/f/d)

GEA Group

Düsseldorf, Nordrhein-Westfalen 40210, Germany Vollzeit

Reference: 900070675

Responsibilities / Tasks

Coordinate the rollout of service/field service rollouts with Divisions, country organizations, IT and Transform 360
Roadmaps and rollout strategies including resourcing and costs
Coordinate with external implementation partner
Enable and train the divisional and local coordinators
Support go-live/hot phase of a rollout
Link the different parties within the project
Future development of Service and especially / Field Service for globalCRM
Collect Ideas/Requests from the Users/Key Users, structure and priotize them
Align with Transform 360 and GEA Digital for future developments of globalCRM to fit the E2E process
Vision for future Service functionalities for globalCRM
Governance of Service and Field Service activities for globalCRM
Define and develop guidelines and standards
Define and develop KPIs and dashboards to steer service processes
Align service processes with BPM and Transform 360
Enable and train the divisional and local coordinators & key users

Your Profile / Qualifications

Successfully completed studies Bachelor/master in Business Administration, Economics, Engineering or equivalent qualification
Minimum 2-3 years' professional experience in service, service excellence or service Consulting or equivalent qualification
Proven background/certifcation in Project management (such as IPMA level D or equivalent)
Structured and self-reliant working approach
Passion for service process and excellence and training people
Fluent in English, further languages of advantage
Willingness to travel and to work in a global community

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