German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

German Speaking B2B Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium candidate experience from first contact to first day on the job. At Mercier Consultancy Group, we don't just fill positions - we build careers and shape futures.

Job Overview

We are currently seeking a highly motivated and articulate German Speaking B2B Solutions Consultant to join a dynamic, fast-paced Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for a German-speaking professional to take ownership of business client relationships, deliver tailored support solutions, and make a measurable impact within a thriving international customer support environment. If you are searching for German-speaking jobs that combine professional growth, competitive rewards, and an exciting European lifestyle, this German Speaking B2B Solutions Consultant position in Bulgaria is the perfect next step in your career.

Key Responsibilities

• Serve as the primary point of contact for German-speaking B2B clients, providing expert-level guidance and support across all customer support service interactions.
• Identify and understand business clients' needs, challenges, and goals in order to deliver effective, customised solutions that drive satisfaction and retention.
• Manage and maintain a portfolio of German-speaking business accounts, ensuring consistent service quality, timely follow-up, and professional relationship management.
• Handle complex inbound and outbound B2B enquiries via telephone, email, and live chat, resolving issues efficiently and in line with established service level agreements.
• Collaborate closely with internal teams including technical support, account management, and operations to ensure seamless service delivery to all business clients.
• Document all client interactions accurately within CRM systems, maintaining detailed and up-to-date account records to support ongoing service excellence.
• Proactively identify upselling and cross-selling opportunities within the existing client base, contributing to overall revenue growth within the customer support services division.
• Monitor client satisfaction levels, escalate unresolved issues appropriately, and contribute to continuous improvement initiatives within the team.

Requirements

• Native or fluent German language proficiency, both spoken and written, is essential for this role.
• A good working knowledge of English is required for internal communication and documentation purposes.
• Valid EU passport or the right to work within the European Union is mandatory.
• Previous experience in a B2B customer support, account management, or client-facing solutions role is highly advantageous.
• Strong communication, negotiation, and interpersonal skills with the ability to build lasting professional relationships with business clients.
• Proficiency in CRM platforms and standard office software, with a structured and detail-oriented approach to managing client accounts and documentation.
• A proactive, solution-focused mindset with the ability to work independently and as part of a collaborative, multicultural team in a busy customer support services environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience
• Monthly Performance Bonus rewarding your hard work and dedication
• Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation upon arrival
• Fully Paid Professional Training and onboarding programme tailored to the customer support services industry
• Comprehensive Private Health Insurance
• Structured career development pathways within a growing international organisation
• A vibrant, inclusive, and multicultural workplace in the heart of Sofia
• And Much More...

Life in Bulgaria

Relocating to Bulgaria means embracing one of Europe's most captivating and undiscovered gems. Bulgaria is a country of extraordinary natural diversity, offering snow-capped mountain resorts in winter, golden Black Sea beaches in summer, and a rich cultural heritage stretching back thousands of years. Sofia, the vibrant capital of Bulgaria, is a modern, cosmopolitan city where Roman ruins sit alongside contemporary cafes, world-class restaurants, and a buzzing arts and nightlife scene - all at a cost of living that remains remarkably affordable by European standards. Whether you're exploring the Vitosha mountain on weekends or discovering the historic old town, Bulgaria offers a lifestyle that effortlessly balances adventure and comfort.

For professionals seeking German-speaking jobs abroad and considering jobs in Bulgaria, the experience of living and working in Sofia is genuinely hard to match. Bulgaria's warm and welcoming culture, outstanding cuisine, and growing international business community make it an ideal destination for ambitious multilingual professionals looking to advance their careers. The country's strategic location at the crossroads of Europe also makes travelling and exploring neighbouring destinations incredibly convenient. For those taking on the German Speaking B2B Solutions Consultant position in Bulgaria, this is far more than just a job - it is the start of an exciting new chapter in one of Europe's most rewarding locations.

How to Apply

Are you ready to take the next step in your career and explore one of the most exciting German-speaking jobs available in Europe today? Mercier Consultancy Group invites qualified candidates to apply for this exceptional German Speaking B2B Solutions Consultant position in Bulgaria without delay. Simply click the Apply Now button below to submit your application, and a dedicated member of our specialist recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you build an outstanding future in Bulgaria.