Erstellt am 25. Juni 2026
Customer Experience Representative
Permobil
Ratingen, Nordrhein-Westfalen 40832, Germany
Vollzeit
Reference: 699500740
Customer ExperienceRepresentative (m/w/d) This is a fixed-term position for a period of 2 years to cover a parental leave
Would you like to work in aninternational environment where you'll make a difference every day? At Permobil,we're looking for game-changers to join us as we innovate for individuals,drive business performance, and develop the world's most advanced assistivesolutions.
Working at Permobil means more than just having a job - it is your opportunityto improve the lives of people with disabilities. Inspired by the philosophy ofour founder, Dr. Per Uddén, who firmly believed that it is a fundamental humanright to enable people with disabilities to achieve the greatest possibleindependence, we strive to develop innovative solutions that enrich the dailylives of our users and provide them with more independence and quality of life.
Position Overview
In this role you will be a key member of theCustomer Experience organization in Cluster Central (main support countries areGermany and Switzerland), acting as the primary point of contact for customers,partners and internal stakeholders. You will support a wide range of activitiesincluding order management, returns, warranties, invoicing and customerservice, ensuring a seamless customer experience throughout the entire process.
Next to daily operations, you will work withcolleagues across the EMEA organization to support knowledge sharing and processimprovements. As our business and systems continue to evolve, you will play anactive role in adopting new ways of working, improving efficiency andcontributing to a collaborative and customer-focused culture.
Your Responsibilities
• Act as the first point of contact for customerand user enquiries, both internally and externally
• Handle orders, returns, claims, warranties,invoicing, and cash collections across one or several markets
• Manage the end-to-end order process to ensureaccuracy, efficiency, and a smooth customer experience
• Perform a variety of administrative and customerservice tasks in alignment with the EMEA Customer Experience organization
• Support sales activities when relevant,collaborating closely with colleagues to drive customer satisfaction
• Contribute to process improvements and supportthe implementation of new ways of working within the area
• Support knowledge sharing, cross trainingactivities and collaboration across teams and markets
• Contribute to maintaining and improving processdocumentation, standard work and best practices
• Support operational excellence initiatives byidentifying opportunities to improve efficiency, quality and customersatisfaction
Skills and Qualifications
• Education in Business Administration,Engineering, Finance or other relevant educational background is beneficial
• 3+ years of experience in a customer service,customer experience, order management or similar role. MedTech industryexperience is considered an advantage
• Good system affinity and digital mindset with theability to learn and work effectively across multiple business systems
• Experience with Microsoft Dynamics 365 (F&O),Power BI, Power Automate or similar business applications is considered anadvantage
• Strong communication skills with the ability toshow empathy and use positive language
• Fluent in German and English; additionallanguages would be an advantage
• Ability to structure and prioritize work in acomplex and international environment with various stakeholders
• Team-oriented mindset with a willingness tosupport colleagues, share knowledge and contribute to a collaborative workingenvironment
Who are you?
You are customer-focused, proactive and takeownership of your work. You enjoy solving problems, supporting others andensuring that customers receive a professional and positive experience.
You are comfortable working in a dynamicenvironment where priorities can change and where collaboration across teams,functions and countries is essential. You combine a structured and detail orientedapproach with flexibility and a willingness to learn.
You are a strong team player who values knowledgesharing, supports colleagues and contributes to a positive working environment.At the same time, you are confident working independently, takingresponsibility for your tasks and driving them to completion.
Most importantly, you are motivated by makingthings work better-for customers, colleagues and the business.
What we offer• Full-time position (40 hours per week)
• 29 vacation days per year
• Flexible working hours through a flexitime model (Gleitzeit)
• A meaningful role in a company that makes a difference every day
• An international and collaborative team environment
• Opportunities to learn, grow and contribute to continuous improvementinitiatives
• A culture built on teamwork, trust, ownership and customer focus
Why isPermobil the next step for you?
• You'llmake a difference. Every day
Everything we do leads to understanding and improving the lives of our users.Through our evidence-based innovation, we make a difference to people's lives.
• You'll makeyour mark as part of our future
We collaborate with colleaguesacross borders to Innovate for Individuals. The impact you make personallycould lead change around the world.
• You'llfeel welcome from day one
We're known for being great colleagues, who are collaborative, fun and atthe cutting-edge. Everyone at Permobil cares as much as you do about making apositive difference.
Information
Please apply via our career page assoon as possible. We will conduct selection continuously so send us yourapplication today!
For information about the position and the recruitment process pleasecontact Kamila Dobner, People & Culture Business Partner, [email protected]
Forinformation regarding Permobil's Privacy Notice, please visit privacy.permobil.com
Please respect that we do not wish recruitment assistance or advertising, wedecline calls from recruitment and advertising providers.
More aboutPermobil
Permobilfounder Dr. Per Uddén believed that helping people achieve the greatest levelof independence is a basic human right and, for over 50 years, Permobil hasheld fast to that belief. Permobil is a global leader in advancedrehabilitation technology, passionate about better understanding our users'needs and improving their quality of life through state-of-the-art healthcaresolutions. Today, those solutions include power wheelchairs, seating andpositioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, asubsidiary of Investor AB, and is headquartered in Sweden. Permobil has 2000team members in 18 countries around the world. For more information regardingthe company's storied history and complete product line, visit permobil.com.
Would you like to work in aninternational environment where you'll make a difference every day? At Permobil,we're looking for game-changers to join us as we innovate for individuals,drive business performance, and develop the world's most advanced assistivesolutions.
Working at Permobil means more than just having a job - it is your opportunityto improve the lives of people with disabilities. Inspired by the philosophy ofour founder, Dr. Per Uddén, who firmly believed that it is a fundamental humanright to enable people with disabilities to achieve the greatest possibleindependence, we strive to develop innovative solutions that enrich the dailylives of our users and provide them with more independence and quality of life.
Position Overview
In this role you will be a key member of theCustomer Experience organization in Cluster Central (main support countries areGermany and Switzerland), acting as the primary point of contact for customers,partners and internal stakeholders. You will support a wide range of activitiesincluding order management, returns, warranties, invoicing and customerservice, ensuring a seamless customer experience throughout the entire process.
Next to daily operations, you will work withcolleagues across the EMEA organization to support knowledge sharing and processimprovements. As our business and systems continue to evolve, you will play anactive role in adopting new ways of working, improving efficiency andcontributing to a collaborative and customer-focused culture.
Your Responsibilities
• Act as the first point of contact for customerand user enquiries, both internally and externally
• Handle orders, returns, claims, warranties,invoicing, and cash collections across one or several markets
• Manage the end-to-end order process to ensureaccuracy, efficiency, and a smooth customer experience
• Perform a variety of administrative and customerservice tasks in alignment with the EMEA Customer Experience organization
• Support sales activities when relevant,collaborating closely with colleagues to drive customer satisfaction
• Contribute to process improvements and supportthe implementation of new ways of working within the area
• Support knowledge sharing, cross trainingactivities and collaboration across teams and markets
• Contribute to maintaining and improving processdocumentation, standard work and best practices
• Support operational excellence initiatives byidentifying opportunities to improve efficiency, quality and customersatisfaction
Skills and Qualifications
• Education in Business Administration,Engineering, Finance or other relevant educational background is beneficial
• 3+ years of experience in a customer service,customer experience, order management or similar role. MedTech industryexperience is considered an advantage
• Good system affinity and digital mindset with theability to learn and work effectively across multiple business systems
• Experience with Microsoft Dynamics 365 (F&O),Power BI, Power Automate or similar business applications is considered anadvantage
• Strong communication skills with the ability toshow empathy and use positive language
• Fluent in German and English; additionallanguages would be an advantage
• Ability to structure and prioritize work in acomplex and international environment with various stakeholders
• Team-oriented mindset with a willingness tosupport colleagues, share knowledge and contribute to a collaborative workingenvironment
Who are you?
You are customer-focused, proactive and takeownership of your work. You enjoy solving problems, supporting others andensuring that customers receive a professional and positive experience.
You are comfortable working in a dynamicenvironment where priorities can change and where collaboration across teams,functions and countries is essential. You combine a structured and detail orientedapproach with flexibility and a willingness to learn.
You are a strong team player who values knowledgesharing, supports colleagues and contributes to a positive working environment.At the same time, you are confident working independently, takingresponsibility for your tasks and driving them to completion.
Most importantly, you are motivated by makingthings work better-for customers, colleagues and the business.
What we offer• Full-time position (40 hours per week)
• 29 vacation days per year
• Flexible working hours through a flexitime model (Gleitzeit)
• A meaningful role in a company that makes a difference every day
• An international and collaborative team environment
• Opportunities to learn, grow and contribute to continuous improvementinitiatives
• A culture built on teamwork, trust, ownership and customer focus
Why isPermobil the next step for you?
• You'llmake a difference. Every day
Everything we do leads to understanding and improving the lives of our users.Through our evidence-based innovation, we make a difference to people's lives.
• You'll makeyour mark as part of our future
We collaborate with colleaguesacross borders to Innovate for Individuals. The impact you make personallycould lead change around the world.
• You'llfeel welcome from day one
We're known for being great colleagues, who are collaborative, fun and atthe cutting-edge. Everyone at Permobil cares as much as you do about making apositive difference.
Information
Please apply via our career page assoon as possible. We will conduct selection continuously so send us yourapplication today!
For information about the position and the recruitment process pleasecontact Kamila Dobner, People & Culture Business Partner, [email protected]
Forinformation regarding Permobil's Privacy Notice, please visit privacy.permobil.com
Please respect that we do not wish recruitment assistance or advertising, wedecline calls from recruitment and advertising providers.
More aboutPermobil
Permobilfounder Dr. Per Uddén believed that helping people achieve the greatest levelof independence is a basic human right and, for over 50 years, Permobil hasheld fast to that belief. Permobil is a global leader in advancedrehabilitation technology, passionate about better understanding our users'needs and improving their quality of life through state-of-the-art healthcaresolutions. Today, those solutions include power wheelchairs, seating andpositioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, asubsidiary of Investor AB, and is headquartered in Sweden. Permobil has 2000team members in 18 countries around the world. For more information regardingthe company's storied history and complete product line, visit permobil.com.
