Field Application Engineer, Europe - Reconeyez
Company Description
At Reconeyez, powered by VOSKER, we are redefining remote surveillance. Our solar-powered, cellular-connected security solutions are designed for environments where traditional systems fall short - delivering reliable, intelligent monitoring for construction sites, critical infrastructure, and remote assets. As we continue to expand our presence in Europe, we are looking for a Field Application Engineer to join our growing team. This is a highly impactful, customer-facing role at the intersection of technical expertise, customer success, and sales support.
Job Description
- Deliver technical training, product demonstrations, and onboarding for dealers and integration partners
- Support field deployments, including pilot programs and high-profile installations
- Configure and troubleshoot integrations between Reconeyez's cloud platform and third-party systems
- Diagnose and resolve complex technical issues across hardware connectivity, and software
- Act as a technical escalation point and coordinate with internal teams
- Partner with Sales to support pre-sales activities and customer presentations
- Provide hands-on support when required while guiding partners
- Gather and communicate customer feedback to Product and Engineering
- Maintain documentation in Pipedrive and Atlassian tools
- Travel extensively (~50%) across Europe.
Qualifications
What Success Looks Like
- Dealer growth and repeat business
- Successful deployments and integrations
- Reduced onboarding friction and faster issue resolution
- Positive partner feedback
- Contributions to product improvement
What You Bring
- 3+ years in a technical, customer-facing role
- Experience with hardware systems and networking
- Familiarity with VMS or monitoring platforms
- Experience with integrations and troubleshooting
- Strong problem-solving and communication skills
Additional Information
Bonus
Experience in physical security industry
Exposure to LTE/networking equipment
Familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace
Who You Are
Commercially aware technician
Independent and hands-on
Customer-focused and relationship-driven
Comfortable in a growing, evolving environment
Why Join Reconeyez, powered by VOSKER
Be part of a growing European business
Work with innovative remote security technology
Build and shape the Field Engineering function
High autonomy and growth opportunities
Location & Travel
Anywhere in Western Europe
National and European travel required (~50%)
