Bid Manager DGF Europe
What makes DHL great? Our People! We know each employee's individual contributions make us a great place to work. Start YOUR career with DHL today: We are looking for a Regional Bid Manager DGF Europe flexible in Europe.
How will you contribute to the success of DHL?
DHL Group is the world's leading logistics provider with operations in over 220 countries and territories with more than 450,000 workers. Our people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Can you handle working in a very dynamic environment - every day? Are you motivated by working with complex challenges, daring deadlines and never really knowing what the day is bringing? Can you communicate at all levels in the organization? - Then this is The opportunity for you!
Job purpose:
Act as interface to the customer for all Program management related activities and drive growth by increasing retention and identifying opportunities. Improve customer experience with DHL as facilitator between the customer and DGF product & operations in the countries.
Key Responsibilities:
Direct customer value (Standard Activity)
Preparation, participation & follow-up of Customer Business Review Meetings (QBR/MBR's)
Central reporting desk per Customer including all products
Manage data quality issues, investigate and insure proper response on customer complaints
Drive process improvement activities together with the customer ("First Choice" tools)
Support customer projects, manage Value Creation programs (Cost, Optimization, etc.)
Support Customer implementation projects with business knowledge
Internal enablers (Standard Activity)
Driving Report Standardization, automatization, simplification
Manage SOP creation of Customer reports and hand over process /training to GSC, follow up on the report quality after the handover
Technical integration projects : Support IT project manager with the business knowledge
Support implementation of additional lanes/ additional lanes quotes
Business Turnaround / Customer Stabilization (Exceptional Activity for a limited period)
Manage crucial operational/customer service tasks on interim basis
Support on re-implementation tasks
Supporting Account Receivables management (data etc.) or exceptional audits
Key capabilities/Competencies:
Strong analytical mindset & capabilities in data management
Problem resolution skills
Process & project management abilities
Customer facing and service oriented mentality
Positive "can do" attitude & dedication
Ability to create collaborative work environments internally and externally; team player yet ability to work autonomously
Excellent MS Office skills: Excel, PowerPoint
Strong in communications
Good spoken & written English skills
Basic DGF product and process knowledge
Reporting system: FRP Basic knowledge, MyDHLi
Working knowledge in CW1 is an advantage
2-3 years of work experience (or relevant education level), preferably in a transportation, logistics, operations or customer facing environment
Degree in Business/ Logistics/Supply Chain/Information Technology (preferred)
Supplementary: "First Choice" Bronze certification
Supplementary: Visual Basic, Excel & Logis Macros is an advantage
We are looking forward to your application!
CONNECTING PEOPLE. IMPROVING LIVES.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
