Working Student IT Operations

Introduction:

We are looking for a highly motivated, proactive IT Support Working Student to join our team. Please note: Due to the hands-on hardware and A/V support required for this role, this position is 100% on-site and requires you to work from our office in Hamburg. If you are locally based, hungry to learn, thrive in a start-up culture, and want to make a real impact on how our technical processes operate, we want to chat!

What you will be doing:

As an IT Operations Working Student, your duties will be broad and hands-on:

• First-Responder Support: Be the primary technical support resource for all employees, swiftly diagnosing and resolving IT issues from Wi-Fi and access management to software configuration and printer maintenance and support.
• Zero-Touch Device Provisioning: Handle the entire lifecycle for employee hardware (primarily macOS and some Windows laptops ). This includes configuration, deployment, tracking, and recovery, often using Mobile Device Management (MDM) tools.
• SaaS/Cloud Management: Manage user accounts, permissions, and security settings across our critical Software-as-a-Service (SaaS) applications (e.g., Google Workspace, Microsoft 365, Slack, Jira).
• Security & Compliance: Assist in executing basic security procedures, such as managing Multi-Factor Authentication (MFA), monitoring security alerts, and ensuring all devices meet baseline security compliance standards.
• Documentation & Automation: Create clear, concise internal documentation (Confluence articles, FAQs) and look for opportunities to automate repetitive tasks to improve efficiency.
• A/V & Meeting Room Tech: Ensure our meeting rooms and hybrid setups are functional, including troubleshooting audio-visual equipment and video conferencing platforms (Zoom, Google Meet, Microsoft Teams).

Who you are:

• Currently pursuing a degree or certification in Computer Science, IT, Engineering , or a related field.
• Excellent communication skills in English and a strong focus on providing a great user experience.
• Strong comfort level working with a variety of users at all levels of technical expertise and troubleshooting skills with primarily macOS and some Windows environments .
• An approachable , proactive, entrepreneurial mindset -you are ready to take ownership, learn new systems quickly, and adapt to changing priorities.
• Exceptional organizational skills and the ability to manage multiple small projects simultaneously.

Benefits of working at quantilope:

This internship is designed to be an exciting launchpad for your career. Out of this experience, you will gain:

• Work daily alongside a dynamic, multicultural team across our international offices, and receive mentorship to guide your learning and professional development.
• Practical, hands-on experience in global accounting and finance.
• Deep exposure to real-world financial operations and systems on a global scale.
• Thrive in a vibrant, agile environment with fast decision-making.

Compensation: 15 EUR per hour
Hours: Ideally 20 hours

#LI-Hybrid

About us

Meet quantilope: Great people, innovative technology, and the foundation to create an impact. quantilope automates consumer research with AI-driven solutions to support data-driven decision making. Founded in 2014, we're recognized for our innovation and rapid growth. quantilope provide insights in brand awareness, market segmentation, advertising testing, product concepts, pricing analysis, and more for 300+ brands.

As a consumer research technology company, we know the importance of diversity not only in our data but also across our team. At quantilope, we celebrate and welcome all people regardless of their gender identity, age, sexual orientation, race, religion, or ethnicity. We strongly believe that best ideas come from sharing and collaborating across diverse perspectives and experiences.

Join us and let's see what we can build together!