Field Coach Trainer (m/f/d) - Munich
Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Northern Europe cluster as Field Coach Trainer (M/F/D).
As a Field Coach Trainer reporting into the Retail Learning Manager, you will be instrumental in leading a culture of retail excellence among our retail teams inspiring our Tiffany Client Advisors to make the most of their product knowledge with a strategic approach to selling and client development.
YOUR RESPONSIBILITIES:
Coaching for Client Experience:
- Monitor and observe daily client interactions on the sales floor. Share strengths and areas for improvement to the retail sales team as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
- Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.
Coaching for Performance:
- Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS scores.
- Create store learning and coaching plan and individual targets
- Monitor and coach the sales team on their individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc).
- Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities.
- Track coaching conversations, update training records for employees in LMS
- Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers to further enhance the development of their leadership skills thus making them more effective in their roles
Training Preparation & Delivery:
- Partner with store leadership for structuring, scheduling and participating in motivational learning moments that regional training sessions, peer mentorship programs, employee experiences etc.
- Partner with Retail Learning Manager to learn and facilitate trainings designed to support business objectives.
- Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee
- Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily Huddles, In-store training sessions) based on observations and specific business objective of store/region
Application and Adoption
- Ensure the full execution of the retail training strategy (preparation/facilitation/follow up/coaching) to specific group of stores within designated scope of responsibility
- Observe the quality of all in-store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.
- Support region in driving client satisfaction by ensuring applied learning of Brand Desirability & driving sales results
YOUR QUALIFICATIONS:
- 5 years of training & development experience (luxury brand or luxury service industry)
- Retail Leadership experience
- Proven track record with an effective coaching approach
- Strong facilitation, communication, and interpersonal skills
- Empowers team and holds self & others accountable.
- Instills confidence in the capacity to succeed.
- Fosters a learning environment and mindset.
- Embraces challenges and encourages others to do so.
- Confident in taking initiative and identifying the appropriate course of action.
- Ability to interact with all levels of employees and diverse teams.
- Willingness to work evenings and weekends.
- Willingness to travel as needed
OUR BENEFITS:
- Training and development opportunities within the world's largest luxury group LVMH
- An interesting job within an exciting international luxury brand
- Great benefits like our retirement plan, EGYM WellPass and EdenRed
- Attractive employee discounts
- Welcome & onboarding training
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