Customer Care Agent - Quotes & Product Specialist

Job Description

Role Description:

The Quotes & Product Specialist is the primary point of contact for customers. This role ensures a high-quality customer experience through accurate information sharing, efficient handling of requests, and proactive support.

This is a 2-years fixed-term contract with the possibility of a permanent position based on business needs

Job Responsibilities and Duties:

• Act as the first point of contact for customers and coordinate professional and proper responses to all product and order-related inquiries.
• Responsible for developing and improving the focus of customer relationship management with both internal and external customers.
• Process quotation requests and follow up on quotation related enquiries.
• Assist customers in selecting products that best suit the application and identify potential sales opportunities and ensure the sales lead is provided to the appropriate Sales representatives
• Responsible for analysing and resolving customer requests, inquiries or problems by utilizing established procedures.
• Support Sales with customer-oriented requests.
• Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.
• Maintain customer master data and related documentation as per established procedures and policies.
• Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager.

Skills and Qualifications:

• Bachelor level education.
• Strong administrative and communication skills.
• Customer-oriented mindset with problem-solving abilities.
• Strong MS Office and CRM/ERP system knowledge.
• Accuracy in data handling.
• Stress-resistant, proactive, and team-oriented.