Solutions Engineer, Professional Services DACH

Reporting to: Director, EMEA Professional Services
Direct Reports: None
Location: Germany
Travel expectations: Up to 50%, primarily within DACH

Your Impact

Join Axon and help transform public safety by delivering technology that makes a real difference. As a Professional Services Manager, you'll lead the successful deployment of Axon's integrated hardware and on-premise / SaaS solutions for customers across Germany, Austria and Switzerland.

Working closely with Sales, Product, Regional Support and Engineering, you'll act as a trusted technical advisor throughout the customer journey-from pre-sales workshops through implementation and go-live. You'll combine technical expertise, customer engagement and project coordination to ensure every deployment delivers value quickly and creates lasting customer partnerships.

This is an opportunity to work with cutting-edge technology, collaborate across international teams, and directly influence customer success in one of Axon's fastest-growing regions.

What You'll Do

• Lead customer implementations of Axon's hardware and on-premise / SaaS solutions across DACH.
• Support pre-sales activities including technical workshops, trials and solution design.
• Plan and coordinate deployments with customers, partners and internal teams.
• Install, configure, test and troubleshoot cloud, on-premises and hardware solutions.
• Deliver customer training, technical guidance and knowledge transfer.
• Serve as the primary technical contact during deployment and hypercare.
• Ensure implementations follow security, privacy and regulatory requirements (including GDPR).
• Capture customer feedback to improve products and implementation processes.
• Collaborate closely with Sales, Product, Regional Support, and regional partners to deliver an exceptional customer experience.

What You Bring

• 3+ years of experience in Professional Services, Solutions Consulting, Sales Engineering, Field Services or a similar customer-facing technical role.
• Fluent German and professional English.
• Strong knowledge of enterprise IT environments, including networking, Microsoft technologies (Windows Server, Active Directory, Azure/Entra ID), APIs and cloud solutions.
• Experience implementing enterprise software or integrated hardware/software solutions, ideally in a SaaS environment.
• Excellent troubleshooting, communication and customer consulting skills.
• Experience managing multiple implementation projects simultaneously.
• Comfortable delivering customer workshops, demonstrations and technical training.
• A collaborative, proactive mindset with the ability to work independently.
• Experience with public sector or law enforcement customers is advantageous.
• Relevant certifications (Microsoft, Cisco, Azure, Cradlepoint, etc.) are a plus.

#LI-Remote