Supply Chain Operations Specialist - Direct Business

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey - now looking for a Supply Chain Operations Specialist for supporting end-to-end operational execution.

About the position

Your main responsibilities

Customer & Order Management

• Manage customer communication and act as the operational point of contact
• Receive, process, and maintain customer orders in ERP systems
• Handle order updates, delivery requests, and customer follow-up
• Provide proactive status updates and resolve operational issues

Manufacturing & Supply Coordination

• Coordinate customer orders with manufacturing sites in China
• Follow up on production progress and shipment readiness
• Identify and escalate risks impacting delivery performance

Logistics & Freight Management

• Manage container shipments from factory to customer
• Coordinate with freight forwarders and logistics partners
• Monitor ETD/ETA and resolve shipment deviations
• Ensure required shipping documentation is completed

Invoicing & Administration

• Create customer invoices and ensure accuracy
• Maintain correct order and shipment data
• Support documentation and compliance activities

Continuous Improvement

• Identify improvement opportunities in processes and ways of working
• Support increased visibility and efficiency within the supply chain flow

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

A suitable background would be the following in terms of qualifications and experiences:

• Experience in supply chain, logistics, customer service, or order management
• ERP experience
• Understanding of international logistics is preferred of direct container business from China to customers.
• The role coordinates customer orders, manufacturing activities, logistics, documentation, and invoicing to ensure timely delivery and excellent customer service.
• Fluency in German and English

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong coordination and communication skills
• Structured and detail-oriented working style

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application. Selection is being made on a rolling basis.