Customer Success Manager - German

Position: Customer Success Manager (m/f/d)

Location: Bonn/Germany

Languages: German and English must have, any other additional language is a plus

About our Team

At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.

About The Role

What are the technologies of tomorrow? As a Customer Success Manager, you answer exactly this question in close cooperation with our international customers. In addition, you anticipate the requirements of our customers for our products, build long-term partnerships and help "your" customers to achieve sustainable success. In addition to working in partnership with your customers, training and workshops will also be part of your job. You can expect intensive training in our software, our databases and metrics as well as a close mentoring program.

Responsibilities

• Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.
• Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.
• Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance.
• Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.
• Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention.
• Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.
• Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.
• Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.

• A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.
• Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.
• Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.
• Excellent communication and presentation skills, with confidence in engaging directly with international customers.
• Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes.
• A proactive, structured, and well-organized working style, with the ability to learn new topics independently.
• A strong interest in technology trends, innovation, and data-driven decision-making.
• Proficiency English and German and/or French language.

• Generous holiday allowance with the option to buy additional days
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources