Senior Electronics Technician, NF-04/RFT

Summary

Leads and trains technicians in the installation, maintenance, troubleshooting, and repair of electronic gaming machines and supporting systems. Oversees preventive maintenance, cash operations, regulatory compliance, and daily technical activities while ensuring internal controls and customer service standards. Serves as acting Field Office Manager as needed and requires advanced electronics troubleshooting skills, a valid driver's license, and the ability to perform physically demanding work.

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Duties

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DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES:

Leads, trains, evaluates, and participates with a team of technicians to operate and maintain electronic gaming machines and all supporting equipment for route based, coin-free gaming operations. Team members also perform cash collections and cash-dispenser fills, troubleshoot and solve problems, and process reportable jackpots in accordance with operational and regulatory requirements. Utilizes reports and data to administer an efficient and effective preventive maintenance routine. Tracks recurring problems, and oversees cash and card dispenser balances. Briefs technicians daily on pending technical issues and resolution. Provides training and guidance to technicians on troubleshooting procedures and assists in diagnosing more difficult problems. Trains technicians on operational duties ensuring uniformity and compliance with standard operating procedures and applicable regulations. Furnishes guidance in application of new or revised procedures and directives. Supports and ensures the integrity of applicable internal control systems. Works with business partners and customers in a cooperative and courteous manner, and provides limited technical training to location personnel. Facilitates communication between customers, location personnel, technicians, and senior management. Schedules and executes machine and location installations, machine moves, and conversions. Configures electronic gaming machines and supporting equipment. Tests machines for proper configuration and functionality. Utilizes event logs, diagnostics, system data, and/or the methodical replacement of components to troubleshoot equipment and isolate causes of problems. Repairs or replaces defective components, performs minor server maintenance, and performs routine board repairs. Ensures that components/subassemblies are adjusted and aligned to the manufacturer's tolerances in accordance with organizational guidance. Briefs Field Office Manager daily, acts as Field Office Manager in their absence, and provides periodic assessment of technician performance.

WORKING CONDITIONS:

Typical work may require strenuous physical exertion, such as climbing ladders, lifting objects weighing over 45lbs, moving machines and equipment using dollies or hand trucks, and crouching or crawling in restricted areas. Position sometimes requires driving in adverse conditions, on and off military installations.

Must possess a valid driver's license.

Requirements

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Conditions of employment

• Direct Deposit and Social Security Card, and Passport are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• All required background checks of AR215 -3, Chapter 2, paragraph 213: i. must be satisfactory completed and maintained to include the initiation/completion of Child and Youth National Agency Check with Inquiries (CNACI).
• One year probationary period may be required
• Applicants must be U.S. citizens, hold a valid U.S. passport, and be at least 18 years of age.
• A pre-employment physical is required
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Typical work requires considerable and strenuous physical exertion, such as frequent climbing of ladders, lifting objects over 45 pounds or over, crouching or crawling in restricted areas.
• Must have a valid U.S. vehicle operator's license and obtain a vehicle license in the host country where employed within 30 days of arrival on duty.

Qualifications

RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

QUALIFICATION REQUIREMENTS:

Specialized experience that demonstrates the ability to independently troubleshoot, diagnose, repair, install, configure, and maintain electronic gaming machines or comparable complex electronic systems involving embedded controllers, peripherals, and diagnostic tools (e.g., coin-operated systems, kiosks or transaction systems, networked electronic equipment, audiovisual display systems, or similar).

Specialized experience may be substituted with completion of formal electronics or gaming equipment training programs, or other related education or on-the-job training that provided the level of knowledge required to perform the work described above.

All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.

All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Education

High School graduate or equivalent.

All candidates (to include current employees) are required to include transcripts with their application package. Failure to do so may result in an ineligible rating. Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Additional information

• A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs is authorized based on eligibility requirements.
• Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
• The Duty Station for this position is located in Wiesbaden, Germany. You are expected to physically reside within commuting distance.
• Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
• It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Discover Your Path to Success!

• Before you apply, take a moment to explore our Applicant Information Kit - your go-to guide for understanding our hiring process and making your application stand out.
• Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared.
• Click here to view the kit or copy and paste this link into your browser: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the link below.

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