Erstellt am 25. Juli 2026
Field Service Engineer (m/f/d)
Safran
Hamburg, Hamburg 21129, Germany
Vollzeit
Reference: 932676365
Job details
Job field / Job profile
Customer services and support - Field representative
Job title
Field Service Engineer (m/f/d)
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. He or she represents the Original Engine Manufacturer (OEM), Safran AE, CFM, Powerjet or GE at Customer according to the Support contract signed between them.
Mission description:
-Represents the OEM at Customer sites or by roving, providing advises and
recommendations on operations and maintenance of OEM's Products, as first
interface between Customer and the OEM as defined by the commercial agreements between both of them
-Establishes and maintains a climate of professionalism, confidence and trust with
Customers and has an impeccable ethic with regards to the OEM interests.
-Listens to Customer understands its needs, monitors and analyzes Customer
Satisfaction relative to the OEM Customer & Product Support
-Addresses actively and permanently the communication between Customer and OEM on all related issues (technical, logistic, warranty, commercial, financial ... etc)
-Anticipates Customer difficulties and recommends solutions defined with the
Customer Support team
-Track & report in the dedicated tools the Critical Items (CI) application and Customer Notification Report (CNR) resolution (for Leap programs these activities are key)
-Promotes OEM's image
-Is an active member of the Customer Team and attends all meetings requested by the
Team, in coordination with the Customer Support Manager (CSM) or Customer
Program Manager (CPM/CTL).
-Available for training and business trips on demand all around the world
-High professional availability: Reachable and available on 24/24 - 7 days a week basis
for communication, appointment attendance and also per Senior Regional Manager
(SRM) or Regional Manager (RM) instruction back-up for dedicated prime FSE absence.
Helps Customer with:
Basic Technical Support, including but not limited to:
• OEM Technical Publication interpreting and concerns
• Aircraft Maintenance Manual (AMM)
• Fault Isolation Manual (FIM)
• Illustrated Part Catalog (IPC)
Line Maintenance actions:
• Trouble shooting
• LRU replacement
• Ground-Run checks
• Fan trim balancing
• BSI
-Logistic concerns especially on AOG and Workstoppage situations in
establishing communication between Customer, Customer Support Center
(CSC) and OEM Logistic Department
o MyCFM portal tools and logging (e-warranty, e-account, Remote Diagnostics,
...)
o CSC case issuance and answer tracking
Reports to Customer & Product Support Organization the in-service experience of
OEM's Products through the appropriate FDM tool
-Helps Customer with Engine Shop Manual (ESM) and all concerned OEM Technical
Documentation related to Shop Maintenance actions (Inspections, Repairs, Disassy / Reassy, Test, ... etc)
• Reports to the Product Support organization the in-shop experience collected during engine shop visit
But what else? (advantages, specificities, etc.)
Position will be based on site in Hamburg.
You will join a team of 4 FSE in Germany based in Hamburg and Frankfurt as well as a world wide network of FSEs
Candidate skills & requirements
Technical Education equivalent to Bachelor Degree or Graduated Engineer in
Aeronautics or Mechanics
Has a very good knowledge of OEM's Organization and uses his/her own network
inside the OEM's departments
Mastering English language - fluent reading, writing and speaking
French is a plus
Good technical knowledge of engine aircraft, aeronautic environment, experience in operational support and maintenance most appreciated
Aptitude to take decisions related to aircraft engines operations and to provide high quality support without management proximity
High quality communication and behavior skills, natural diplomacy
Job location
Job location
Europe, Germany
City (-ies)
Hein-Sass-Weg 36 21129 Hamburg
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 3 years
Additional Languages preferred
English (Fluent)
Job field / Job profile
Customer services and support - Field representative
Job title
Field Service Engineer (m/f/d)
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. He or she represents the Original Engine Manufacturer (OEM), Safran AE, CFM, Powerjet or GE at Customer according to the Support contract signed between them.
Mission description:
-Represents the OEM at Customer sites or by roving, providing advises and
recommendations on operations and maintenance of OEM's Products, as first
interface between Customer and the OEM as defined by the commercial agreements between both of them
-Establishes and maintains a climate of professionalism, confidence and trust with
Customers and has an impeccable ethic with regards to the OEM interests.
-Listens to Customer understands its needs, monitors and analyzes Customer
Satisfaction relative to the OEM Customer & Product Support
-Addresses actively and permanently the communication between Customer and OEM on all related issues (technical, logistic, warranty, commercial, financial ... etc)
-Anticipates Customer difficulties and recommends solutions defined with the
Customer Support team
-Track & report in the dedicated tools the Critical Items (CI) application and Customer Notification Report (CNR) resolution (for Leap programs these activities are key)
-Promotes OEM's image
-Is an active member of the Customer Team and attends all meetings requested by the
Team, in coordination with the Customer Support Manager (CSM) or Customer
Program Manager (CPM/CTL).
-Available for training and business trips on demand all around the world
-High professional availability: Reachable and available on 24/24 - 7 days a week basis
for communication, appointment attendance and also per Senior Regional Manager
(SRM) or Regional Manager (RM) instruction back-up for dedicated prime FSE absence.
Helps Customer with:
Basic Technical Support, including but not limited to:
• OEM Technical Publication interpreting and concerns
• Aircraft Maintenance Manual (AMM)
• Fault Isolation Manual (FIM)
• Illustrated Part Catalog (IPC)
Line Maintenance actions:
• Trouble shooting
• LRU replacement
• Ground-Run checks
• Fan trim balancing
• BSI
-Logistic concerns especially on AOG and Workstoppage situations in
establishing communication between Customer, Customer Support Center
(CSC) and OEM Logistic Department
o MyCFM portal tools and logging (e-warranty, e-account, Remote Diagnostics,
...)
o CSC case issuance and answer tracking
Reports to Customer & Product Support Organization the in-service experience of
OEM's Products through the appropriate FDM tool
-Helps Customer with Engine Shop Manual (ESM) and all concerned OEM Technical
Documentation related to Shop Maintenance actions (Inspections, Repairs, Disassy / Reassy, Test, ... etc)
• Reports to the Product Support organization the in-shop experience collected during engine shop visit
But what else? (advantages, specificities, etc.)
Position will be based on site in Hamburg.
You will join a team of 4 FSE in Germany based in Hamburg and Frankfurt as well as a world wide network of FSEs
Candidate skills & requirements
Technical Education equivalent to Bachelor Degree or Graduated Engineer in
Aeronautics or Mechanics
Has a very good knowledge of OEM's Organization and uses his/her own network
inside the OEM's departments
Mastering English language - fluent reading, writing and speaking
French is a plus
Good technical knowledge of engine aircraft, aeronautic environment, experience in operational support and maintenance most appreciated
Aptitude to take decisions related to aircraft engines operations and to provide high quality support without management proximity
High quality communication and behavior skills, natural diplomacy
Job location
Job location
Europe, Germany
City (-ies)
Hein-Sass-Weg 36 21129 Hamburg
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 3 years
Additional Languages preferred
English (Fluent)
