Marketing Working Student (m/f/d)

Your key responsibilities will include:

• Coordinating with Customer Care teams regarding deliveries, order cancellations, returns and refunds, invoice-related cases and urgent customer escalations

• Managing operational activities on marketplace platforms, including shipment updates, refunds, customer messages and customer reviews

• Ensuring compliance with marketplace service level agreements and monitor operational performance

• Identifying recurring issues and support continuous process improvements across marketplace operations

• Providing administrative and operational support to Marketplace Managers in their daily business activities

What You Bring

• A strong interest in e-commerce and marketplace business

• Excellent communication skills in German and English; French is an advantage

• Attention to detail and the ability to handle repetitive tasks

• A proactive, open-minded and team-oriented mindset

Availability to work approximately 1.5 hours every weekday (Monday to Friday) in the afternoon to ensure compliance with marketplace service level agreements