Territory Customer Support Specialist Crop Care & Precision Tech (m/f/d) - Central Europe

Ref. 122301 - Territory Customer Support Specialist Crop Care & Prec Tech (m/f/d)

NOTHING RUNS LIKE A DEERE!

We manage our international sales activities and promote our smart product with the right marketing focus at our location in Walldorf. Around 400 employees face these challenges on site or in the field. #wearewalldorf

The Crop Care & Precision Tech organization is looking for a

Territory Customer Support Specialist Crop Care & Precision Tech (m/f/d)

John Deere Walldorf International Sales - Central Europe

Our new Crop Care & Precision Tech team will help customers and channel partners turn innovative products, connected machines and digital solutions into measurable agronomic, economic and operational outcomes. As a Territory Customer Support Specialist Crop Care & Precision Tech, your focus will be on developing and supporting our channel partners, strengthening their product support capabilities and improving customer satisfaction across Crop Care and Precision Technology solutions. You will collaborate closely with dealers, customers and internal John Deere stakeholders to resolve product and performance issues, deliver impactful training, support customer adoption and ensure that our Crop Care and Precision Tech solutions perform successfully in the field.

What Youll Get:

• modern and flexible working, part-time options, shared-leadership and much more
• excellent benefits, such as employer-funded occupational pension / life cover / income protection benefits
• further benefits such as subsidized Company Bike, FamPlus and much more
• an attractive compensation package including variable pay program

In addition to the gross monthly salary, the salary for this position (full-time) consists of various special payments. Depending on your experience, you can expect an annual starting salary of between 84 907 and 106 134 EUR in this position.

Your Responsibilities:

• Develop channel partners' product support capabilities and dealer readiness along the customer success journey to improve customer experience for all Crop Care and Precision Technology products.
• Deliver product technical training to channel partners, company employees and customers. Supporting and augmenting dealer and training center instructors.
• Support resolution of product and performance issues together with internal stakeholders, channel partners and customers.
• Support dealer locations through planned business travel, field visits, customer engagements and hands-on support activities.
• Drive customer adoption and successful utilization of Precision Tech and digital solutions in Crop Care applications.
• Collaborate closely with production systems, product support, product management, marketing, factories, field teams and dealers to identify root causes, share feedback and implement sustainable support solutions.
• Contribute to constructive, creative win-win solutions that balance customer needs, dealer capability and John Deere business objectives.
• Use customer, dealer and field insights to continuously improve support processes, training concepts and product performance feedback loops.

What Skills You Need:

• Strong understanding of customers' economic and agronomic challenges and the ability to translate them into effective support actions.
• Passion for Precision Technologies, digital agriculture solutions and their practical application in Crop Care operations.
• Experience in agriculture, agricultural equipment, crop care solutions, application technology, precision farming or related support functions.
• Experience in customer support and field support.
• Ability to collaborate, communicate and interact effectively with dealers, customers, company employees and cross-functional internal stakeholders.
• Strong motivation to develop and support our channel partners and build sustainable dealer capabilities.
• Ability to work independently, remain self-motivated and self-organized, and manage multiple support priorities in a territory environment.
• Interest in personal growth, continuous learning and contributing to a supportive and engaged team culture.
• Desire to contribute to feeding the world and belief in sustainability through efficient, precise and responsible agricultural solutions.
• Fluent communication skills in English.
• Willingness to visit dealer locations and customers through self-organized business travel.

What Makes You Stand Out:

• Experience delivering technical, product or management training to dealers, customers or internal teams.
• Demonstrated ability to resolve complex product or performance issues in collaboration with dealers, customers and internal experts.
• Established network within the agricultural industry, John Deere dealer channel or Precision Ag ecosystem.
• Experience building effective relationships with customers, dealers and cross-functional internal partners.
• Track record of improving dealer capability, customer satisfaction or product support performance.

Education:

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor's degree or equivalent work experience within agriculture, agronomy, agricultural engineering, precision agriculture, technical support, customer support or related fields.

This exempt position is based Walldorf but flexible to other home units within the Area of responsibility, including a field-team contract and vacant immediately.

End of Posting: 19th August 2026

No matter who you are - you are welcome at John Deere! We firmly believe that diversity and inclusion make us even stronger. If you can identify yourself with this - then we look forward to receiving your online application in English language!

Not everyone can claim that their work contributes to the fundamental needs of the world's growing population. At John Deere, you can!

As a leading global machinery manufacturer, we produce technologically advanced agricultural, forestry, construction, lawn and grounds care equipment. In recent years, we have developed the company into a more technology focused business. Share with us, our vision of a farm of the future, based on artificial intelligence, automation and connectivity to sustainably feed and shelter our growing world. #leapforward

John Deere

Human Resources

Marianna Kupis

Additional Information:

To process applications, we use our online platform at our John Deere career page. We are not able to process applications through e-mail or post and ask for your understanding. Please complete the online application form, if you want to apply for a position at John Deere.

If you have any questions about your application, please contact: [email protected].