Erstellt am 15. August 2026
Customer Engineer
Clera
Berlin, Berlin 10115, Germany
Vollzeit
Reference: 569395283
About the Role
We're a fast-growing, seed-funded AI voice platform helping B2C businesses automate millions of customer calls through human-like AI agents. Our platform spans sales, support, and operational use cases - and we're looking for a Customer Engineer to join our technical customer-success team in Berlin.
In this role, you'll sit at the intersection of engineering and customer success - ensuring customers successfully deploy and get maximum value from our platform, while feeding real-world insights back into our product and engineering teams. You'll have direct, measurable impact on customer satisfaction and on how our technology evolves.
What You'll Do
Required:
Nice to have:
We're a fast-growing, seed-funded AI voice platform helping B2C businesses automate millions of customer calls through human-like AI agents. Our platform spans sales, support, and operational use cases - and we're looking for a Customer Engineer to join our technical customer-success team in Berlin.
In this role, you'll sit at the intersection of engineering and customer success - ensuring customers successfully deploy and get maximum value from our platform, while feeding real-world insights back into our product and engineering teams. You'll have direct, measurable impact on customer satisfaction and on how our technology evolves.
What You'll Do
- Provide hands-on technical guidance to customers deploying, configuring, and optimising our platform.
- Troubleshoot PostgreSQL-backed data workflows and frontend/backend code (TypeScript, React, Node.js, Python) alongside customers.
- Help customers design and refine prompting strategies and related AI workflows to unlock the full value of the platform.
- Build and maintain strong, trust-based relationships with customers, acting as their primary technical liaison into product and engineering.
- Gather, synthesise, and communicate customer feedback to drive product improvements and documentation updates.
Required:
- 2+ years of software engineering experience with demonstrable business impact through written code.
- Solid familiarity with TypeScript, React, Node.js, and Python.
- Hands-on experience with PostgreSQL, including troubleshooting data workflows.
- Experience in a customer-facing role - you know how to listen, communicate clearly, and build credibility with technical stakeholders.
- Ability to guide customers through prompting, AI workflow design, and related problem-solving.
- Excellent written and verbal communication skills; comfortable bridging customer needs and engineering context.
Nice to have:
- Strong computer science fundamentals.
- Prior experience deploying or configuring SaaS or AI platforms for enterprise customers.
- Genuine interest in AI, LLMs, and voice technology.
- On-site in Berlin, Germany.
- Visa sponsorship is available.
- Early-stage, high-growth team (~16 people) backed by top-tier investors including Y Combinator.
- Seed-stage company with meaningful runway and strong investor backing (Series A/B trajectory).
- Work directly with founders and engineers - your impact is immediate and visible.
- A role that blends technical depth with customer empathy at the frontier of AI voice technology.
