Customer Engineer

About the Role

This is a technical customer-success role embedded in a fast-moving AI voice platform team. You'll work at the intersection of engineering and customer outcomes - helping businesses deploy and get the most out of an AI-driven product while channelling real-world feedback back into the platform.

What You'll Do

• Provide hands-on technical guidance to help customers deploy, configure, and optimise the platform.

• Troubleshoot Postgres-backed data workflows and full-stack code (TypeScript, React, Node, Python) alongside customers.

• Advise customers on prompting strategies and related AI workflows to unlock value.

• Build strong customer relationships and serve as the technical liaison between customers and internal product and engineering teams.

• Gather, synthesise, and communicate customer feedback to drive product improvements and better documentation.

What We're Looking For

• 2+ years of software engineering experience with demonstrable business impact through written code.

• Hands-on familiarity with PostgreSQL, including experience troubleshooting data workflows.

• Proficiency with TypeScript, React, Node.js, and Python.

• Prior customer-facing experience in a software or SaaS context.

• Ability to guide customers on prompting and AI/LLM-related workflows.

• Strong written and verbal communication skills, with the ability to bridge technical and non-technical stakeholders.

• Solid computer-science fundamentals.

• Genuine interest in AI-native products and a collaborative, pragmatic approach to problem-solving.

Location

On-site in Berlin, Germany. Visa sponsorship is available.