Field Support Engineer (m/f/d)

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

We are looking for a Customer Support Engineer (m/f/d) to join our Service team supporting customers in EMEA (Europe, Middle East, Africa), for our broad range of products including AFM, 3D optical profiler, stylus profiler, tribometer and mechanical tester, nanoscale infrared spectrometer and nanomechanical instruments. Ideal candidate should have strong communication skills, capability to understand complex electro-mechanical systems and strong technical problem-solving skills.

Responsibilities

Duties will include:

• As part of the Customer Care Center team provide phone, e-mail and remote log-in technical support including diagnostics, solution plans, training, and customer facing communication.
• Test and repair customer equipment.
• Conduct installation, repair, preventative maintenance, acceptance and customer training at customers' facilities and remotely.
• Serve as a supportive and effective communication link between the customer and Bruker to ensure customer service satisfaction.
• Assist with conferences, exhibitions and workshops as necessary.
• Provide technical input to the sales team in routine & non-routine sales cases.
• Other duties as assigned.

• Outgoing and good at building relationships through inspiring trust and confidence.
• A professional image and a very high standard of personal presentation.
• Self-motivation and a willingness to work with others toward a shared goal.
• The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team.
• Excel at continual learning in a rapidly advancing technological area.

• Capability to learn quickly and establish solid understanding in complex technical topics.
• Able to independently troubleshoot and solve problems.
• Demonstrated good communication skills.
• Able to conduct trainings. Experience in writing documentation.
• Experience in using standard tools such as oscilloscope and multimeter.
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
• Experience in supporting scientific instruments will be an advantage.
• Business-fluent English. Business-fluent German or French preferred.

• Degree in physics, electrical engineering, materials science, chemistry or a related discipline.
• A current driving licence in the EU.