Infrastructure Operations Engineer

Über die Rolle

FDM is a global business and technology consultancy seeking an ECC Operations Engineer to work for our client within the Financial Services sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in Dublin. Our client is seeking support within their Enterprise Command Center, handling monitoring, incident management and infrastructure operations. You will be the first line of defense against infrastructure disruptions and failures, while fulfilling service requests and managing infrastructure and trading outages.

Responsibilities:

• Infrastructure monitoring across technology estate
• Troubleshoot and remediate IT infrastructure issues
• Fulfil adhoc and scheduled operational requests
• Collaborate with global teams on production environment health
• Write and maintain detailed runbooks
• Drive incident management and coordinate outage responses
• Document incidents accurately in ITSM tools
• Continuous improvement of operational workflows

• Basic understanding of Networks (Cisco beneficial)
• Basic Linux and Windows operational experience
• Degree in IT discipline preferred
• Strong collaboration and communication skills
• High-level understanding of infrastructure components
• Strong problem-solving skills
• Detail oriented, strong ownership
• Ability to prioritize in fast-paced environment
• Knowledge of monitoring tools a plus
• Experience running incidents is beneficial
• 1-3 years of experience in a Support role
• Please note this role requires weekend and public holidays coverage

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension