Senior HR Generalist (m/w/d)

About the Role
We are looking for an HR Generalist to join one of our global clients, a leading organization operating in a dynamic, international environment. This role sits within a shared services structure and focuses on delivering high-quality HR support to employees across the EMEA region. You will act as a first point of contact for HR-related queries, ensuring smooth HR operations while collaborating closely with various internal stakeholders.

Tasks:

• Demonstrate confidence and credibility when addressing medium to complex HR queries across a full employee life cycle. Use HR expertise on many subject matter areas such as compensation & leave of absence, complex terminations
• Identify and escalate complex employee and labor relation matters to SMEs and relevant COEs.
• Manage, track, close, and report progress on employee inquiries using ServiceNow.
• Act as a trusted advisor to managers and employees regarding HR policies, procedures, and standard methodologies.
• Interpret and ensure compliance with country specific and EMEA wide and labor laws and company policies.
• Lead and contribute to various EMEA and global projects requiring excellent coordination, project management, and collaboration skills.
• Proactively create and update internal process knowledge bases to drive team enablement and AI-enabled support strategies.
• Mitigate employee and manager concerns effectively by working closely with the extended HR ecosystem.

• Show confidence when advising/mentoring employees & managers through ambiguous topics.
• Strong knowledge of HR concepts, local/regional employment law, and statutory requirements.
• Demonstrated success in navigating complex collaborator networks to achieve results.
• Thrives in a changing environment and inspires others to innovate
• Dedication to customer service and ensuring a positive employee experience.
• Effective communication skills at all levels, both written and verbal.
• Ability to maintain the highest level of confidentiality.
• Ability to work independently and as part of both virtual and local team structures.
• Proactive approach; anticipate potential issues before they arise and diagnose root issues through listening and inquiry.
• Previous experience in a shared services organization is a plus!
• Proficient in English & German; additional languages are encouraged!